FAQ -Frequently Asked Questions
Ken Ganley Automotive Group
Frequently Asked Questions
At Ken Ganley Automotive Group, we know buying or servicing a vehicle comes with questions. Our FAQ section is here to make your experience easier—covering topics like inventory, financing, service, and trade-ins.
General
About Ken Ganley Automotive Group and our locations
› What is Ken Ganley Automotive Group?
Ken Ganley Automotive Group is one of the largest dealership groups in the U.S., serving customers across Ohio and neighboring states with new, used, and certified vehicles, plus financing, service, parts, and collision repair.
› Where are your locations?
We operate many locations across Ohio and beyond. Visit our Locations page for addresses, directions, phone numbers, and store hours.
› What makes Ken Ganley different?
We combine a huge selection with transparent pricing, fast online tools, and attentive customer care throughout the ownership journey.
Inventory & Buying
Shopping, availability, trade-ins
› How do I browse your inventory?
Use Search Inventory to filter by make, model, year, mileage, price, features, and more. Save favorites and request price alerts.
› Do you sell certified pre-owned vehicles?
Yes. Many of our stores carry manufacturer Certified Pre-Owned (CPO) vehicles that include multi-point inspections and warranty coverage (programs vary by brand).
› Can I sell you my car or trade it in?
Absolutely. Get a quick trade value online on any our Ken Ganley websites. Bring your title, ID, and keys for the fastest experience.
› Is vehicle availability guaranteed?
Inventory changes quickly. To avoid a wasted trip, call or chat to confirm availability and schedule a test drive.
Financing & Payment
Credit applications, rates, required documents
› How do I apply for financing?
Start with our secure Online Credit Application on any Ken Ganley website. Our Finance Specialists work with a large network of lenders to find competitive options.
› What credit scores do you work with?
We help customers across a wide range of credit profiles. Your approval and terms depend on multiple factors (credit history, income, down payment, and lender programs).
› What should I bring when buying a car?
Typically you’ll need a valid driver’s license, proof of insurance, and proof of income/residence. For trade-ins, please also bring the title and keys.
Service, Parts & Maintenance
Scheduling, OEM parts, coverage
› How do I schedule service?
Use our page on any of our Ken Ganley websites to choose your location, preferred date/time, and services. You can also call your local service department.
› Do you sell OEM parts and accessories?
Yes. Our parts departments offer genuine OEM parts and accessories. Visit our Ken Ganley Locations or order parts online.
› Do you offer warranties or protection plans?
Many vehicles include factory or CPO warranties. We also offer Ken Ganley Vehicle Protection Plans.























